The Passenger Rescue Training course is designed to train technicians and supervisors in safe and systematic rescue of trapped passengers from elevators. This course focuses on emergency response, passenger communication, manual elevator movement, brake and flywheel handling, coordination between technicians, and proper incident reporting.

Through step-by-step rescue procedures, safety guidelines, and real-case explanations, learners will understand how to perform rescues calmly, safely, and without causing panic or injury.

⚠️ This is an online theoretical and procedural training. Actual rescue operations must be performed only by trained personnel under company safety policies.

Who This Course Is For

• Elevator technicians

• Elevator supervisors

• Building maintenance staff

• Security & facility management teams

• Emergency response personnel

Key Learning Areas

1. Trapped Passenger Rescue Procedure

• Understanding passenger entrapment scenarios

• Causes of elevator stoppage

• Initial safety checks before rescue

• Identifying car position

• Securing power supply

• Controlled car movement procedures

• Safe passenger evacuation process

2. Communication with Passengers & Technicians

Passenger Communication

• Calming trapped passengers

• Clear and reassuring communication

• Do’s and Don’ts during rescue

• Handling panic, children, elderly passengers

Technician Communication

• Team coordination during rescue

• Clear role assignment

• Use of radios / phones

• Communication with control room / security

3. Handling Machine Brake & Flywheel

• Purpose of machine brake during rescue

• Identifying brake components

• Brake release procedure (theory)

• Safe handling of flywheel

• Controlled movement to nearest floor

• Risks and precautions

4. Safety Precautions During Rescue

• PPE requirements

• Lock-Out Tag-Out (LOTO) during rescue

• Preventing uncontrolled car movement

• Fall protection

• Crowd control at landing

5. Reporting & Documentation

• Incident reporting format

• Rescue time and action logging

• Passenger condition reporting

• Root cause identification

• Post-rescue corrective action report

• Communication with client and management